Shipping policy
Smarwatchdirect.de is proud to offer FREE shipping anywhere in the world. Please note that we normally take 1-3 business days on average to ensure product quality before shipping and to process your order before shipping. However, the time it takes to process your order may also be affected by the stock status of the item.
Please take into account holidays that may affect delivery times. So, don't worry if the product doesn't arrive the next day! Most of the time, your orders will arrive much faster, but we want you to know that there are things beyond our control!
The shipping time cog information does not match with your shipping information, we maymber and tracking website. We are not responsible for delays caused by the customs department in your country. Please allow up to 1 - 2 working days for the tracking information to show.
Pre-ordered or Out of Stock Items
If your order contains a pre-ordered or out-of-stock item, we will ship the available items immediately and we will ship the pre-ordered or out-of-stock items as soon as they are available.
Tracking your order
You will receive a confirmation email and/or SMS, if you have provided a cell phone number and/or an email, containing a tracking ID and a link to track the journey of your package.
To track your package, you can visit our tracking page. Please allow 1-3 business days for tracking information to appear.
Wrong Addresses Disclaimer
It is the responsibility of the buyer to ensure that the delivery address entered is correct. We do our best to speed up processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us within 24 hours of your order at support@smarwatchdirect.de or via our contact page if you believe you have provided an incorrect shipping address.
Returns
By placing an order with Smarwatchdirect.de, you are responsible for the cost of returning the goods to Smarwatchdirect warehouse. Please refer to our returns policy for more information on how to make a return.
Lost/Stolen Packages
SMARWATCHDIRECT.DE is not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered to your address and you have not received it, please report it to your respective carrier with the information provided to you on our tracking page. If you have further questions about how to proceed, please contact our customer support team at support@smartwatchdirect.de or via our contact page.