Returns Policy

Any purchase made on our website may be cancelled within 30 days from the date of receipt of the item. 

Cancellation deadline	30 Days
Returns fees	Free
Shipping costs in case of return in case of cancellation Free of charge	Free
Shipping costs in case of return in case of defect Free of charge	Free

 

Returns of defective goods

If, at any time during the life of your product, it fails or ceases to function, you have the right to return it for a full refund or replacement.

Exchanges (if applicable)

Damaged, defective or incorrect item(s)

If you have received a damaged, defective or the wrong item, we will gladly replace it at no additional charge within 30 days. Please contact us within 30 days of receiving your order.

Item(s) of wrong color or size

If you receive an item whose design or color does not match the one you originally ordered, please email us a photo of the item(s) highlighting the item(s) and its original packaging within 30 days of receiving the order. After confirmation, we will send you the correct item(s) at no extra charge.

Returns procedure

Within 30 days of receipt of your purchase, you may return the purchased items to us at any time by following the procedure below:

Send us an email to support@smartwatchdirect.de or via our contact form with the subject line "Returns Order # (please indicate your order number)".
A return number and return instructions will be sent to you in response to the email.
When returning goods, be sure to include the return number provided to you.